Aziza Al Zeedi
Receptionist
Profile summary
Motivated and adaptable Business Management graduate from Liverpool John Moores University with hands-on experience in administration, customer service, and patient relations. Recognized for excellent communication, problem-solving abilities, and a proactive attitude. A fast learner with a collaborative spirit, seeking a challenging role in a reputable organization to contribute to its growth and success.
Key skills
Professional experience
• Managed patient appointment scheduling with precision, reducing wait times and enhancing overall patient satisfaction during daily clinic operations.
- Managed patient appointment scheduling with precision, reducing wait times and enhancing overall patient satisfaction during daily clinic operations.
• Handled complex customer inquiries promptly, increasing first-contact resolution rates and improving overall call center efficiency.
- Handled complex customer inquiries promptly, increasing first-contact resolution rates and improving overall call center efficiency.
• Assisted patients with billing inquiries and insurance verification, enhancing financial transparency and increasing patient satisfaction throughout treatment processes.
- Assisted patients with billing inquiries and insurance verification, enhancing financial transparency and increasing patient satisfaction throughout treatment processes.
• Monitored appointment schedules and patient flow to optimize daily operations, ensuring timely service and enhancing overall clinic efficiency.
- Monitored appointment schedules and patient flow to optimize daily operations, ensuring timely service and enhancing overall clinic efficiency.
• Maintained accurate participant records and processed enrollment data efficiently, enhancing data reliability and supporting timely certification issuance.
- Maintained accurate participant records and processed enrollment data efficiently, enhancing data reliability and supporting timely certification issuance.